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Option One Solar and Chaparosa Roofing

Technical VA / AI & Automation

Location: Remote. Philippines

Own the Technical Backbone of Marketing Operations

We are looking for a genuinely tech-savvy Technical VA / AI & Automation Specialist who can support website builds, automation workflows, dashboards, analytics, and integrations. This is a full-time remote role for someone who is comfortable working with modern AI tools, automation platforms, APIs, analytics systems, and technical marketing infrastructure.

This role is more specialized than a traditional virtual assistant position. The right person should not just be \"good with computers.\" We are looking for someone who can think technically, solve problems independently, learn quickly, and use AI-assisted tools to build, improve, and troubleshoot systems.

You will help own website builds and optimization, n8n automation workflows, Looker Studio KPI dashboards, GA4 analytics, API integrations, and AI-assisted technical projects. This is a strong opportunity for someone who enjoys building systems, improving workflows, and using technology to make marketing operations faster, cleaner, and more measurable.

Key Responsibilities

Build, update, and optimize websites using AI-assisted workflows and modern web tools
Use AI coding tools, including tools such as Claude Code, to support website builds, fixes, and improvements
Create, maintain, and troubleshoot n8n automation workflows
Build and update KPI dashboards in Looker Studio
Support GA4 setup, analytics tracking, reporting, and performance measurement
Assist with API integrations between marketing tools, CRMs, websites, dashboards, and automation platforms
Troubleshoot technical issues and identify practical solutions
Help improve internal workflows through automation, AI tools, and better system connections
Maintain clean documentation for workflows, dashboards, integrations, and technical processes
Coordinate with marketing, SEO, PPC, and operations team members as needed
Flag blockers, technical limitations, missing access, or issues before they slow down projects
Take ownership of assigned technical tasks and ensure work is completed accurately and on time

Qualifications

Full-time availability required
Philippines-based or LATAM-based candidates strongly preferred
Real n8n experience required
Basic Python or JavaScript knowledge required
Comfort working with AI coding tools required
Experience with website builds, website updates, or website optimization required
Experience with Looker Studio dashboards required
Experience with GA4 analytics, tracking, and reporting required
Understanding of APIs and how tools connect with each other
Strong problem-solving skills and ability to troubleshoot independently
Excellent written English and clear communication skills
Highly organized and able to manage multiple technical tasks and deadlines
Proactive, resourceful, and comfortable working without constant hand-holding
Strong attention to detail, especially when working with data, tracking, workflows, and integrations
Ability to document technical work clearly for future use

Non-Negotiables

Genuine technical ability, not just general computer comfort
Real experience building or maintaining n8n workflows
Basic Python or JavaScript understanding
Comfort using AI coding tools for real technical work
Ability to troubleshoot, research, test, and solve problems independently
Strong ownership mindset and ability to manage technical projects without constant supervision

Preferred Experience

Experience using Claude Code or similar AI coding tools
Experience with WordPress, Webflow, Shopify, GoHighLevel, or similar website platforms
Experience connecting CRMs, forms, spreadsheets, email tools, ad platforms, or reporting tools through APIs or automation platforms
Experience with Google Tag Manager, Google Search Console, Google Ads, Meta Ads, or other marketing platforms
Experience building dashboards for marketing, sales, lead generation, operations, or KPI tracking
Experience supporting SEO, PPC, local marketing, or lead-generation teams
Familiarity with Zapier, Make, Airtable, Google Sheets, Apps Script, or similar tools
Experience documenting SOPs, workflows, and technical processes

Compensation

Full-time remote position
Pay: $5.00-$6.00 per hour, depending on experience and skill level
Long-term opportunity for the right person
Work directly with marketing leadership
Opportunity to own a specialized technical support role
Steady technical work across websites, automations, dashboards, analytics, AI tools, and integrations

Why Join Us

This is a strong opportunity for a technical, systems-minded VA who wants to do more than basic admin work. You will help build and improve the technical infrastructure behind marketing operations, including websites, automations, dashboards, analytics, and integrations.

We value ownership, technical curiosity, problem-solving, clear communication, and reliable execution. The right person will be trusted to manage their lane, use AI and automation tools effectively, and help make marketing operations faster, smarter, and more organized.

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Technical VA / AI & Automation — IT Specialist (Option One Corporation / Chaparosa Roofing Inc)

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Role summary

This IT Specialist position provides operational ownership and hands-on technical delivery for assigned systems and service areas at Option One Corporation and Chaparosa Roofing Inc. The role is responsible for installing, configuring, maintaining, monitoring, and troubleshooting hardware, software, network components, endpoints, and automation/AI tooling required for reliable day-to-day business operations. Emphasis is on practical implementation, rapid incident resolution, routine maintenance (backups, patching, monitoring), and accurate operational documentation.

The role is executional and operational in focus rather than strategic. It supports business users, operations teams, and external vendors to ensure availability, security, and documented procedures for systems used by internal and external customers.

\n\n

Primary objectives and key results (OKRs)

Objective: Maintain high availability and reliability of assigned systems.\n
- KR1: Achieve and sustain 99.5% uptime for core services defined in the assigned scope on a quarterly basis.
- KR2: Reduce incident recurrence rate for resolved incidents by 30% within six months through root cause analysis and remediation.
\n
Objective: Deliver responsive and effective technical support to internal and external stakeholders.\n
- KR1: Maintain average first-response time to support tickets under 30 minutes during business hours and under 2 hours outside business hours for priority tickets.
- KR2: Attain a ticket resolution SLA compliance rate of 95% for agreed severity levels per quarter.
\n
Objective: Implement and operate automation and AI-enabled workflows that reduce manual effort and increase consistency.\n
- KR1: Automate or partially automate at least three repeatable operational tasks (patching, provisioning, backups, reporting) within the first 6 months.
- KR2: Demonstrate measurable time savings or error reduction (target: 20% reduction in manual hours) resulting from automation initiatives within 9 months.
\n
Objective: Ensure systems meet baseline security and compliance controls.\n
- KR1: Maintain 100% completion of critical security patches within the defined patch window for each cycle.
- KR2: Produce and maintain up-to-date system configuration and incident runbooks covering 100% of critical systems under the role’s ownership.
\n

\n\n

Key performance indicators (KPIs)

System availability percentage (uptime) for assigned services.
Mean time to acknowledge (MTTA) and mean time to resolve (MTTR) incidents.
Number and percentage of incidents reopened or recurring within 30 days.
SLA compliance rate by ticket severity and category.
Percentage of systems with current patches applied within SLA windows.
Number of documented runbooks, configuration records, and change logs current and accessible.
Automation coverage: count of operational tasks automated and estimated manual-hours saved.
End-user satisfaction for support interactions (survey-based) where available.

\n\n

Problems solved for internal and external customers

Internal: Minimizes downtime and productivity loss by ensuring desktops, laptops, servers, virtualization hosts, network devices, and business applications are operational and patched; reduces support burden on business teams through timely incident handling, robust documentation, and automation of repetitive tasks.
External: Improves service reliability and responsiveness for customers reliant on company-managed systems (e.g., vendor portals, field systems, customer-facing reports) by maintaining availability, secure configurations, and incident escalation pathways; supports external vendors during integrations and troubleshooting.
Cross-cutting: Lowers operational risk and security exposure by enforcing patching, backups, monitoring, and incident post-mortems; increases predictability of operations through clear runbooks and automation.

\n\n

Scope, accountability and boundaries

Own operational health and day-to-day management of assigned systems, platforms, and automation tools; act as the primary on-call/resource for incidents within this scope.
Execute routine maintenance tasks (backups, patch management, log monitoring, capacity checks) and coordinate change windows with affected stakeholders.
Respond to, triage, and resolve support tickets, escalating to senior engineers or vendors when out of scope or requiring architectural changes.
Document system configurations, incident responses, runbooks, and maintenance procedures; hand off clear artifacts for continuity.
Collaborate with security, compliance, and business teams to implement baseline controls and report on compliance metrics; not responsible for enterprise strategy or architecture sign-off.
Work with external vendors for hardware, cloud services, or third-party application support as needed; manage vendor interactions to closure for operational issues.

\n\n

Key skills, abilities and knowledge required

Technical skills:\n
- Proficiency with Windows and/or Linux server administration (installation, configuration, patching, service management).
- Endpoint management experience (imaging, MDM/Intune, policies, remote support).
- Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, basic routing and switching troubleshooting.
- Familiarity with virtualization platforms (VMware, Hyper-V) and common cloud services (AWS, Azure, GCP basics) as relevant to assigned systems.
- Experience with monitoring, logging, backup/recovery tools and procedures.
- Practical experience with automation and AI tooling: scripting (PowerShell, Bash, Python), configuration automation (Ansible, Terraform, etc.), and using AI assistants or RPA tools for operational tasks.
\n
Operational skills:\n
- Incident response and troubleshooting methodology; ability to perform root cause analysis and implement durable fixes.
- Change management discipline: planned changes, rollback procedures, and communication with stakeholders.
- Documentation practices: creating clear runbooks, SOPs, and handoffs.
\n
Security and compliance:\n
- Understanding of patch management processes, access controls, encryption basics, and secure configuration standards.
- Ability to apply security updates and remediate vulnerabilities within defined SLAs.
\n
Personal attributes and collaboration:\n
- Strong troubleshooting mindset, attention to detail, and commitment to operational excellence.
- Effective verbal and written communication for interacting with non-technical stakeholders and producing documentation.
- Ability to prioritize under pressure and manage multiple operational tasks concurrently.
\n
Desirable experience:\n
- Prior role providing multi-domain support in a small-to-medium organization where breadth of responsibility is required.
- Hands-on experience deploying automation to reduce manual operational work and using AI/ML tools to assist with analysis or automation.
- Relevant certifications (e.g., CompTIA A+/Network+/Security+, Microsoft, Cisco, AWS/Azure) are helpful but not mandatory.
\n

\n\n

Performance expectations and development focus

Success in this role is measured by maintaining systems availability, meeting SLA timelines for incident response and resolution, reducing repeat incidents, increasing automation coverage of routine tasks, and producing up-to-date operational documentation. Ongoing development should focus on deeper automation and scripting skills, expanded familiarity with AI-enabled operational tools, strengthened security remediation practices, and improved stakeholder communication and documentation capabilities.

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Technical VA / AI & Automation

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